Frequently Asked Questions
Everything you need to know about your Activ Abou Alaa shopping experience.
How long does shipping take for sports gear?
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number to monitor your delivery status in real-time.
What is the return policy for footwear and apparel?
We offer a 14-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund or exchange.
Are the products sold on Activ Abou Alaa authentic?
Yes, we guarantee that 100% of our products are authentic. We source directly from official manufacturers and authorized distributors to ensure the highest quality for our athletes.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard), digital wallets, and Cash on Delivery (COD) for eligible locations.
How do I determine the right size for my sports shoes?
Each product page features a detailed size guide. We recommend measuring your foot in centimeters and comparing it to our chart to ensure the perfect fit for your performance needs.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. Please contact our customer support team immediately via phone or live chat for any urgent changes.